this machine came with a lot a problem that the provider doesn’t respond. The drag paddles are made of an unsuitable material that has rusted. Also, the resistance screen is not working; it seems to have burned out. I haven’t received any response
Response from supplier:
Dear Italo,
Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced with our product. We take such matters seriously and are committed to resolving them swiftly.
Regarding the issues you mentioned:
Drag paddles: We are sorry to hear about the rust problem. Please be assured that we will investigate this matter.
Resistance screen: The malfunction is concerning, and we will guide you through troubleshooting steps, depending on your preference.
Vancl will contact you shortly to ensure that these problems are fully resolved to your satisfaction. We value your business and are committed to making this right. If you have any further questions or concerns, please don't hesitate to reach out.
Thank you for your understanding and patience.
Kind regards,
CZC Kitchen Equipment Ltd After-sale Service Center
20 Oct 2024
by SGS Group
00:28
Annual export US $1,050,000
